Frequently Asked Questions
Got questions? We've got answers. If you don't see what you're looking for, just reach out.
Sizing and Fit
Q: How do I measure my dog?
Chest girth is the most important measurement. Wrap a soft measuring tape around the widest part of your dog's ribcage, just behind the front legs. Keep the tape snug but not tight—you should be able to slip two fingers underneath.
For back length, measure from the base of the neck (where the collar sits) to the base of the tail.
View our complete size guide!
Q: What if my dog is between sizes?
Go up. Our gear is designed to layer, and a slightly roomier fit won't affect performance. Too tight restricts movement and can cause chafing on long days.
Q: Do I need to size up for layering?
No. All three layers, Fleece, Puffy, and Shell, are designed to stack in the same size. Order the same size across all products.
Q: Will these fit my deep-chested / barrel-chested / long / short dog?
Our design works well for most body types, but some dogs need extra attention:
Deep-chested Breeds (Greyhounds, Dobermans, Whippets): Size up for chest girth, even if weight suggests smaller.
Barrel-chested breeds (Bulldogs, Pugs, Frenchies): Size for the chest—our adjustable closures accommodate shorter backs.
Long dogs (Dachshunds, Corgis): Chest girth is still the priority. Coverage may be slightly shorter on the back, but warmth comes from protecting the core.
Not sure? Email us your dog's measurements and a photo and we'll recommend the best size.
Q: Can I exchange if the size doesn't fit?
Absolutely. Email us at support@sundialdoggear.com and we'll get the right size headed your way, often before you even ship the original back.
Products & Materials
Q: What makes Sundial gear different from other dog jackets?
We build dog gear the way premium outdoor brands build human gear:
- Ultralight materials - The same fabrics trusted by thru-hikers and mountaineers
- Technical construction - DWR finishes, proper insulation
- Real specs - We publish actual weights because they matter
- Recycled fabrics - 100% recycled materials across all products
- Handmade in Colorado - Small batch production, not mass manufacturing
If you've ever wished your dog's gear matched the quality of your own, that's exactly why we exist.
Q: Are the materials really recycled?
Almost always. Every Sundial product is able to be made from 100% recycled fabrics:
- Shell: Recycled silpoly ripstop
- Fleece: Recycled polyester microfleece
- Puffy shell: Recycled polyester ripstop
- Puffy insulation: Recycled synthetic fill
We're not here to greenwash. We chose recycled materials because they perform just as well as virgin fabrics, and the planet doesn't need more new plastic.
Depending on color and material availability, some products may use virgin fabrics, but we use recycled materials whenever possible.
Q: How warm is the Puffy?
The Switchback Puffy is comfortable as a standalone layer from about 15°F to 45°F, depending on your dog's coat and activity level. Below 15°F or in wet conditions, layer it over the Fleece and under the Shell for maximum warmth.
We use synthetic insulation because it maintains warmth even when wet - critical for dogs who find every puddle, creek, and snowbank.
Ordering & Shipping
Q: What's the difference between "In Stock" and "Made to Order"?
In Stock items ship within 1-2 business days. We try to keep a limited inventory of each size and color ready to go.
Made to Order items are handmade in our Colorado studio after you order. Please allow 1-2 weeks for production, plus shipping time.
Both are the exact same product, made with the same care and materials. Made to Order just means we're sewing yours fresh.
Q: How long will shipping take?
In Stock orders: Ship within 1-2 business days. Standard delivery is 3-5 business days after shipping.
Made to Order: Please allow 1-2 weeks for production, then 3-5 business days for delivery.
You'll receive tracking information as soon as your order ships.
Q: How much is shipping?
- Standard Shipping: Depends on location, often under $10 (USPS or UPS, 3-5 business days)
- Free Shipping: Orders over $200
We ship from Louisville, Colorado.
Q: Do you ship internationally?
Not yet, but we're working on it. Currently we only ship within the United States. Sign up for our email list to be notified when we expand shipping!
Q: Can I change or cancel my order?
If your order hasn't shipped yet, email us at support@sundialdoggear.com and we'll do our best to make changes or cancel. Once an order ships, we can't cancel, but our return policy has you covered.
About Sundial
Q: Where is Sundial gear made?
Every piece is handmade in our studio in Louisville, Colorado. We cut, sew, and finish each jacket ourselves, no overseas factories, no mass production.
Q: Who's behind Sundial?
Sundial was founded by Andrea, a thru-hiker and ultralight backpacker who couldn't find dog gear that matched the quality of her own kit. After thousands of trail miles with her dog Kiefer, she started making her own, and Sundial was born.
Read our full story!